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Concourse
Amazing Life Campus
Were staff members prepared for the events of the day?
What details are still being ironed out?
What did you notice that was done well?
Parking Lot
Is there congestion or smooth flow? (if congestion, note time of backup.)
Are parking attendants in key locations for traffic flow?
Yes
No
Are parking attendees wearing vests/using wands? are they friendly, engaging with guests, waving to cars? are their motions emphatic enough to give clear direction?
Yes
No
Additional parking notes:
Lobby
Are team members lacking in any key areas (at doors, in lobby, at cafe, at connecting points)?
Are team members in position for the entire time needed and easily identifiable?
Are team members doing any of the following:
Attentive to guests needs
Answering questions before they're asked
Friendly and engaged
proactively solving problems
Are team members doing any of the following:
Displaying non-welcoming posture
Absorbed in conversation and missing guests
On their phones
Thinking as a first-time guest, could you easily identify the following things:
Where to go for more information
Where to follow up on actions given/announcements made in service
next steps based on all announcements in the service
Is the lobby clean, free of clutter, inviting? are there any areas in need of improvement?
Additional notes for the lobby:
JOURNEY KIDZ
Is a greeter consistently available to help families check in?
Yes
No
Are JK team members easily identifiable?
Yes
No
Do the kidz areas feel secure (a person couldnt wander in without permission)?
Yes
No
Do the classrooms feel adequately staffed?
Yes
Most were (a couple of classrooms felt overrun)
No
Is the kidz area (tables/counters/rooms/floors) clutter free?
Yes
No
Are all computers working and on the right screen?
Yes
No
Additional notes for Journey Kidz:
AUDITORIUM
Is "What's Happening" in place?
Yes
No
Are ushers able to help people find seats?
Yes
No
Are ushers in place until the speaker has taken the stage? (if not, note the service and time the post was unoccupied)
Is the auditorium cleared and prepared for the next service? are the seats and rows clutter free?
Yes
for the most part (noticed a couple of stray worship guides)
no - the auditorium looked significantly worse before the last service
Is walk in music playing, screens, and lights ready for when doors open?
Yes
No
Additional notes for auditorium:
Communication from stage:
Is welcoming, inclusive language presented from stage? Is language consistent with Journey Church language? Are we avoiding churchy language?
In welcome/giving segment/ close are we providing inspiration and information for each segment? is there a clear action to steps we give?
yes, nailed it
lacked inspiration
lacked information
lacked clear call to action
Did you hear the why in our communication and not just the how?
Yes
No
Did what we covered need any visual support on screens?
Yes
No and could have used it
Not necessary
Did the closing thought contextualize or continue to teach?
Additional notes for communication:
RUN THRU / SERVICE
Were transitions smooth?
Yes
Mostly smooth, a few bumps
Did we even rehearse?
Were we missing anything?
Did everything get covered in run thru that is happening in the service?
Yes
No
Did lyrics stay in sync/pace with the music?
Yes, easy to follow
Mainly, were a few distracting moments
no, hard to follow
Was in-service language consistent with run thru language?
Yes
No
Additional notes for run thru:
General notes:
Thank you for pursuing excellence with us!
- the creative team
